At Staud Store, we believe that sophisticated style should be accompanied by an equally refined shopping experience. Our commitment to quality extends beyond our contemporary fashion collections to every aspect of your journey with us, including shipping and returns.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

We offer two shipping options to accommodate your needs:

Standard Shipping – $12.95

Your order will be shipped via DHL or FedEx with delivery typically within 10-15 business days after shipment.

Free Shipping

For orders over $50, we offer complimentary shipping via EMS with delivery typically within 15-25 business days after shipment.

Please note: Delivery times are estimates and may vary depending on your location and customs processing. We ship globally, with the exception of some Asian countries and remote regions.

Payment Methods

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.

Returns & Exchanges

We want you to love your Staud pieces as much as we do. If you’re not completely satisfied with your purchase, you may return or exchange most items within 15 days of the delivery date.

Non-Returnable Items

To maintain the integrity of our collections and ensure the highest quality for all our customers, the following items cannot be returned or exchanged:

  • Beaded items (due to their delicate craftsmanship and intricate detailing)
  • Final sale items (clearly marked during purchase)
  • Items that show signs of wear, damage, or alteration
  • Products without original tags and packaging

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Staud items:

  1. 1 Submit Your Request
    Within 15 days of receiving your order, email our customer service team at [email protected] with your return or exchange request. Use the template provided below to ensure we have all necessary information.
  2. 2 Wait for Authorization
    Our team will review your request and email you a return authorization and shipping label within 1-2 business days.
  3. 3 Package Your Items
    Carefully pack the items in their original packaging with all tags attached. Include the original packing slip or a copy of your order confirmation.
  4. 4 Ship Your Return
    Use the provided shipping label to send your package back to us. We recommend using a trackable shipping service and retaining your tracking number.
  5. 5 Confirmation & Processing
    Once we receive and inspect your return (typically within 5-7 business days after delivery), we’ll process your refund or exchange.

Return & Exchange Request Template

To expedite your return or exchange process, please use the following template when contacting our customer service team:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Staud Store Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
– Order Number: [Your Order Number]
– Order Date: [Date of Purchase]
– Customer Name: [Your Full Name]
– Email Address: [Your Email Address]

Item(s) for Return/Exchange:
– Product Name: [Name of Item]
– Size: [Size of Item]
– Color: [Color of Item]
– Quantity: [Number of Items]
– Reason for Return/Exchange: [Please specify reason]

Exchange Preference (if applicable):
– Desired Size: [New Size]
– Desired Color: [New Color]
– Alternative Item (if original unavailable): [Item Name and Details]

I confirm that the item(s) are in original condition with all tags attached and packaging intact.

Thank you for your assistance.

Sincerely,
[Your Name]

Refund Information

Refund Timeline

Once we receive and process your return:

  • Credit Card Payments: Refunds will be issued to your original payment method within 7-10 business days after return processing.
  • PayPal Payments: Refunds will be issued to your PayPal account within 3-5 business days after return processing.

Shipping Costs

Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

International Returns

Customers outside the United States are responsible for any customs duties, taxes, or additional shipping charges associated with returns. We recommend declaring the package as “Returned Goods” to potentially reduce customs fees.

Exchange Policy

We’re happy to exchange your item for a different size or color, subject to availability. If your desired exchange item is out of stock, we’ll process a refund to your original payment method.

Exchanges typically ship within 3-5 business days after we receive and process your return. You’ll receive tracking information once your exchange ships.

Need Assistance?

Our customer-centric team is here to help you with any questions about shipping, returns or exchanges.

Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST

Thank you for choosing Staud Store, where we’re committed to ensuring your experience with us reflects the same quality and attention to detail found in our handbags, footwear, and clothing collections.