FAQ

We specialize in contemporary fashion for the modern woman, including:

• Handbags (Crossbody, Bucket, and more)
• Footwear (Boots, Heels, Mules Flats, Sandals, Platforms Wedges)
• Clothing (Dresses, Denim, Knits, Outerwear Jackets, Pants Shorts)
• Accessories and Beaded pieces

Our collections bridge the gap between runway inspiration and everyday wearability.

Each product page includes detailed size guides and measurements. We recommend reviewing these carefully before ordering, as our pieces are designed with specific fits in mind to flatter the contemporary woman’s figure.

Many of our statement pieces are curated in limited quantities to maintain exclusivity. We recommend purchasing desired items promptly to ensure availability.

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save favorites, and expedite future purchases.

Orders enter our processing system quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to accommodate your request.

Click the “Forgot Password” link on the login page and enter your email address. You’ll receive instructions to reset your password shortly.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial details are never stored on our servers.

Payment declines can occur for various reasons including insufficient funds, incorrect card information, or security checks by your bank. Please verify your information and contact your financial institution if issues persist.

We ship globally to fashion-forward women who value both style and convenience. Please note that delivery to some Asian countries and select remote areas may not be available at this time.

Please allow 1-2 business days for order processing before shipment.

Once your order is dispatched, we’ll send tracking information to your email. This allows you to follow your fashion investment every step of the way to your doorstep.

Depending on your country’s regulations, customs duties or import taxes may apply. These are the responsibility of the recipient and are not included in your order total.

First, check your tracking information for current delivery status. If your order seems delayed beyond the estimated timeframe, please contact us at [email protected] with your order number, and we’ll investigate promptly.

We accept returns within 15 days of receipt. Items must be unworn, unwashed, and in original condition with all tags attached. For hygiene reasons, certain items may not be eligible for return.

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide instructions and a return authorization.

Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The timing of when the funds appear in your account depends on your financial institution.

We currently offer refunds rather than direct exchanges. If you need a different size or color, we recommend placing a new order for the desired item and returning the original.

Our customer-centric team is ready to assist at [email protected]. We’re committed to making your Staud Store experience as impeccable as our fashion pieces.

Our store address is: 1891 Sardis Station, Granite City, US 62040

Currently, we operate as an online destination for contemporary fashion, allowing us to serve style-conscious women worldwide with our carefully curated collections.